I have tried following the various examples. I just want to setup a list of approvers to a workflow. However, some of the example were performed on an older version of Jira Service. I have added the Approver field and selected the picker but I cant add person to the list. I am the jira Admin so I have the highest level of permissions. please help!
There is a possibility to have different screens for the customers (ones who create the requests) – Create Screen, and for the service desk agents (who work on resolving the requests) – Edit/View screen. To add or edit screens, go to Settings > Screens. You should see your screens configuration. Example of the customer screen.
Jira Service Desk's default incident workflow. Using request types, you can associate incident reports with an issue type called Incident. This puts the incident record into our recommended incident workflow. The workflow follows the basic process above. You can customize it to adapt to the needs of your business.
Workflow. The "sd.workflow.key" property must be added to the workflow. This goes near the start of the workflow XML. The value of the property will be "sdItSupport" as seen in the example below. The following is a copy of the first few lines of an XML workflow. The property is added in the prior to .
From your service project, go to Project settings , and then Request types. Select the request type you want to customize. Select Issue view to update the issue view, or Request form to update the request form. Add, remove, and rearrange fields as desired: to add a field, drag and drop it into your desired location from the panel on the right.
Effective service teams plan and control changes, as they understand their impact to their business. Although Jira Service Management provides default change management workflows and fields, we’ve now updated them to better follow the Information Technology Infrastructure Library (ITIL) best practices.
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jira service desk workflow examples
